tlcasino Privacy Policy

1. Introduction

1.1 tlcasino is committed to protecting the privacy and personal data of all users of its platform. This Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

1.2 This Policy applies to all personal data collected through the tlcasino website at tlcasino.asia, our mobile-optimised platform, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions.

1.3 tlcasino acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes. Our Data Protection Officer (DPO) can be contacted at the details provided in Section 13 of this Policy.

2. Personal Data We Collect

2.1 tlcasino collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number (e.g., PhilSys, passport, driver's licence)	Account registration, KYC verification, age verification
Contact Data	Mobile number, email address, residential address (city/province)	Account communication, support, regulatory compliance
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, etc.), transaction history	Processing deposits and withdrawals, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud detection, service improvement
Usage Data	Games played, bet history, login times, session duration, bonus usage	Personalisation, responsible gaming monitoring, platform analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, service improvement

2.2 tlcasino does not collect sensitive personal information (as defined under the DPA) beyond what is strictly required for identity verification and regulatory compliance purposes.

3. How We Collect Your Data

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

3.2 Automatically — through cookies, web beacons, and server logs when you access and use the tlcasino platform. See Section 7 for more information on cookies.

3.3 From third parties — including identity verification service providers, payment processors (e.g., GCash, PayMaya, Philippine banks), and fraud prevention services, where necessary to verify your identity or process transactions.

4. How We Use Your Personal Data

4.1 tlcasino uses your personal data for the following purposes:

• To create and manage your tlcasino account;
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations;
• To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• To provide customer support and respond to your enquiries;
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and the Anti-Money Laundering Council (AMLC);
• To personalise your gaming experience and deliver relevant promotions (where you have consented);
• To monitor your gaming activity for responsible gaming purposes, including identifying signs of problem gambling;
• To improve the tlcasino platform through analytics and user feedback;
• To send you service-related communications, including account notifications and security alerts.

4.2 tlcasino will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

5.1 tlcasino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing is necessary to perform the contract between you and tlcasino (i.e., to provide the gaming services you have registered for);
• Legal obligation — processing is required to comply with applicable Philippine laws, including gaming regulations, anti-money laundering laws, and tax obligations;
• Legitimate interests — processing is necessary for tlcasino's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent — where you have given your explicit consent to receive marketing communications or for the use of non-essential cookies.

5.2 Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact our Data Protection Officer at the details in Section 13.

6. Sharing Your Personal Data

6.1 tlcasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Identity verification providers — third-party KYC service providers who assist us in verifying your identity and age in compliance with Philippine gaming regulations;
• Payment processors — GCash, PayMaya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the processing of deposits and withdrawals;
• IT and platform service providers — cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities where we are legally required to disclose information;
• Professional advisers — lawyers, auditors, and accountants where necessary for the conduct of our business, subject to professional confidentiality obligations.

6.2 All third-party service providers who process personal data on behalf of tlcasino are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions and applicable Philippine law.

6.3 tlcasino does not transfer your personal data outside the Philippines except where strictly necessary and where appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines.

7. Cookies & Tracking Technologies

7.1 tlcasino uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

7.2 We use the following types of cookies:

• Strictly necessary cookies — essential for the operation of the platform, including maintaining your login session and ensuring platform security. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Analytics cookies — used to collect aggregated, anonymised data about how users interact with the platform, helping us identify areas for improvement.
• Marketing cookies — used to deliver relevant promotional content based on your interests, where you have provided consent.

7.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the tlcasino platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

8. Data Security

8.1 tlcasino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for the detection, reporting, and management of personal data breaches.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tlcasino will notify the National Privacy Commission (NPC) and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

8.3 While tlcasino takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorised access to your account.

9. Data Retention

9.1 tlcasino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Republic Act No. 9160 (Anti-Money Laundering Act);
• Transaction and financial data — retained for a minimum of five (5) years from the date of the transaction, as required by AMLC regulations;
• Customer support communications — retained for three (3) years from the date of the communication;
• Technical and usage data — retained for up to twelve (12) months, after which it is anonymised or deleted.

9.2 Where personal data is no longer required for any lawful purpose, tlcasino will securely delete or anonymise it in accordance with our data disposal procedures.

10. Your Rights as a Data Subject

10.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by tlcasino:

• Right to be informed — the right to be notified of how your personal data is being collected and processed, as set out in this Policy;
• Right of access — the right to request a copy of the personal data we hold about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.2 To exercise any of the above rights, please submit a written request to our Data Protection Officer using the contact details in Section 13. We will respond to your request within thirty (30) days in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

10.3 Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes.

11. Children's Privacy

11.1 The tlcasino platform is strictly intended for persons aged 21 years and above. tlcasino does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

11.2 If you are a parent or guardian and believe that a person under 21 in your care has registered an account on tlcasino, please contact our support team immediately so that we can take appropriate action.

12. Changes to This Privacy Policy

12.1 tlcasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this Policy.

12.2 Where changes are material, tlcasino will notify registered users via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the tlcasino platform following notification of any amendment constitutes your acceptance of the revised Policy.

12.3 We encourage you to review this Policy periodically to stay informed about how tlcasino protects your personal data.

14. Contact Our Data Protection Officer

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

13.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.